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Isu strategis dalam manajemen teknologi informasi pada pelayanan medis di rumah sakit

  • Ni Made Ratih Purnama Dewi ,
  • Aryo Wibisono ,
  • ⁠Indah Yuliarni ,
  • M. Ikhsan ,
  • Ryan Avila Johannes ,
  • Eti Rohmayati Suheri ,
  • Mira Veranita ,
  • Purwadhi ,

Abstract

Background: Health information technology is useful in improving health outcomes, service quality and patient health service experiences. Hospitals as a service facility have an important role in information technology management. However, the health information system component as one part of the National Health System (SKN) is starting to weaken. This literature review aims to analyze strategic issues in information technology management in medical services in hospitals.

Method: The articles published in this literature study are in Indonesian and English with a maximum publication limit of the last 5 years. Article screening was carried out after the literature study process by considering the relevance of the data and obtained 79 valid library sources.

Results and Discussion: Strategic issues of IT management in medical services in hospitals can be analyzed using analysis of the internal IS/IT environment, external IS/IT environment, internal business environment, and external business environment. IS/IT strategic planning is SWOT and value chain analysis. The results of this analysis will produce recommendations for IT management strategies for medical services in hospitals in the form of IS business, IS/IT management, IT strategy, and application portfolio. The results of the analysis and strategic recommendations have been formulated in several previous studies and indicate the importance of IT management in medical services in hospitals.

Conclusion: This writing uses the literature study method. The articles used have been published in national and international journals on search engines such as Google Scholar, Pubmed, and Sciencedirect.

 

Latar Belakang: Teknologi informasi kesehatan bermanfaat dalam meningkatkan luaran kesehatan, kualitas layanan, dan pengalaman layanan kesehatan pasien. Sebagai salah satu fasilitas pelayanan kesehatan, rumah sakit memiliki peran penting dalam manajemen teknologi informasi. Akan tetapi, komponen sistem informasi kesehatan sebagai salah satu bagian dari Sistem Kesehatan Nasional (SKN) mulai melemah. Tinjauan pustaka ini bertujuan untuk menganalisis isu strategis dalam manajemen teknologi informasi pada pelayanan medis di rumah sakit.

Metode: Metode penulisan ini adalah studi literatur. Artikel-artikel yang digunakan sudah terpublikasi pada jurnal nasional maupun internasional pada search engine seperti Google Scholar, Pubmed, dan Sciencedirect.

Hasil dan Pembahasan: Isu strategis manajemen TI pada pelayanan medis di RS dapat dianalisis menggunakan analisis lingkungan internal SI/TI, lingkungan eksternal SI/TI, lingkungan internal bisnis, dan lingkungan eksternal bisnis. Perencanaan strategis SI/TI dianalisis menggunakan analisis SWOT dan rantai nilai. Hasil analisis tersebut akan menghasilkan rekomendasi strategi manajemen TI pada pelayanan medis di RS berupa bisnis SI, manajemen SI/TI, strategi TI, dan portofolio aplikasi. Hasil analisis dan rekomendasi strategis tersebut telah dirumuskan dalam beberapa penelitian sebelumnya dan mengindikasikan pentingnya manajemen TI dalam pelayanan medis di RS.

Simpulan: Strategi dalam manajemen TI di RS bersifat komprehensif dengan menganalisis berbagai komponen yang penting dievaluasi untuk meningkatkan kualitas pelayanan medis kepada pasien.

References

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How to Cite

Ni Made Ratih Purnama Dewi, Aryo Wibisono, ⁠Indah Yuliarni, M. Ikhsan, Ryan Avila Johannes, Eti Rohmayati Suheri, Veranita, M. ., & Purwadhi. (2024). Isu strategis dalam manajemen teknologi informasi pada pelayanan medis di rumah sakit. Medicina, 55(1), 559–66. https://doi.org/10.15562/medicina.v55i1.1302

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